Since 1 July 2013, the City of Cape Town has efficiently dealt with almost half of the more than 33 000 objections received during the 2012 general valuation objection process. Residents are advised that they should continue making property rates payments until their objection is finalised.

The objection process has been streamlined, enabling the City to deal with the objections more efficiently. This has been done through the upgrading of software used for valuations with the Valuations Department working towards finalising most of the objections by the end of December 2013.

The Valuation Roll determines the rates that must be billed. When an objection to a valuation is received, the rates account will be flagged to indicate that an objection is in progress which will temporarily stop any debt management actions.

“However, the property owner must make monthly payments which, at the very least, should be based upon the value assessed by the owner and recorded in the objection. The property owner must apply at any of the City’s Walk-in Centres to make these alternative payment arrangements,” said the City’s Mayoral Committee Member for Finance, Alderman Ian Neilson.

It is important to note:

  • Interest will still be raised on the outstanding debt, and the interest and arrear amounts will still reflect on the account. If the valuation objection is not decided in the property owner’s favour, then the amounts short-paid, plus the interest, will become immediately due and payable. It would therefore be advisable to pay the rates as billed.
  • Similarly, where overpayments are made, interest will be credited to the owner’s account when the value is finalised.
  • Once an objection has been finalised, the objector will be sent an official notification of the decision of the Municipal Valuer. Where an objection is not upheld, the owner can appeal to the Valuation Appeal Board. The members of the Board are appointed by the Western Cape Government and are independent of the City. The Board is expected to sit as soon as there are sufficient appeals.
  • Residents should note that a site inspection is not always necessary. If the objector has provided all the relevant information, the objection can be addressed quickly using the data on the system and that contained in the objection, together with aerial photography software.
  • Where aerial photography is not sufficient, a valuer will make an appointment to visit the owner of the property.
  • Objections are being dealt with according to their location, not according to when the objection was lodged as this allows for a more efficient process.

For further enquiries, residents are encouraged to contact the City’s Call Centre on 0860 103 089. 

Valuations agents are on standby from 07:00 to 21:00 Monday to Friday; from 08:00 to 14:00 on Saturdays; and from 09:00 to 13:00 on Sundays and public holidays. All agents have access to the valuations system, and have been trained to respond to valuations-related queries.