South African National Parks (SANParks) has announced the change in the management of the Wild Card from Infinity with immediate effect.
UPDATE FROM SANPARKS via firstname.lastname@example.org dated July 2011
Wild Card members who have not yet received their new Wild Card can still enjoy visits to parks and reserves with their confirmation letter and ID (or passport). The Wild Card is launching an improved purchasing and updating process on the web. We will also communicate directly with you to fill in any outstanding details so that we can get your card to you as soon as possible. The Wild Card team would like to thank you for your patience during this difficult and frustrating process and look forward to sending you your card.
The Wild Card is a programme that provides nature lovers with unlimited access to some of Southern Africa’s premier conservation areas.
According to Phillips, Managing Executive Tourism Development and Marketing at South African National Parks (SANParks), this move will enable SANParks and all its partners – Big Game Parks of Swaziland, CapeNature, Ezemvelo KZN Wildlife and Msinsi Resorts and Reserves – to ensure more relevant benefits to our loyal Wild Card holders, as well as greater control of the Wild Card Programme itself.
“Over the past year, through comprehensive research and customer feedback, it has become evident that we need to move the Wild Card Programme to more advanced technology that will enable SANParks and its partners to provide relevant benefits to our loyal card holders.
Phillips said, the current Infinity Wild Card will be replaced with the distinctive New Wild Card, as the ‘old’ card will no longer be accepted at Wild Card partner parks and nature reserves, after 31 December 2010.
“It is against this background that we call upon all Wild Card holders to please update their membership details timeously, in order for them to receive the New Wild Card as well as continued access.
Updates must be completed at any one of the Wild Card partner websites, at www.wildcard.co.za or alternatively contact our call centre on 0861 GO WILD (46 9453). Applications for renewal of expired cards and new purchases may also be processed on-line,
Phillips further explained that the issuing of Infinity Cashback rewards will also cease with immediate effect. Wild Cardholders, who still have Cashback rewards, will be able to redeem their Cashback rewards, using the old Infinity Wild Card, at any of the current Infinity redemption partners. For more information on Infinity redeemable points or Cashback rewards, kindly contact Infinity directly on 0861 23 4002.
SANParks had planned to ensure a seamless transition to the new programme, however the limited access to accurate cardholder records and personal contact details, has necessitated this urgent call to action. SANParks and its Conservation Partners appreciate the support of our most loyal customers.
Partners to the Wild Card programme include SANParks (www.sanparks.org ), Big Game Parks of Swaziland (www.biggameparks.org ), CapeNature (www.capenature.co.za ), Ezemvelo KZN Wildlife (www.kznwildlife.com ) and Msinsi Resorts (www.msinsi.co.za ).